How to take furniture customer service to the next level with Trustpilot

Its been over a year since we here at the furniture market started on trust pilot. so we thought we would revisit and take a look at how we are doing.

after over 4000 emails to customers we have 822 reviews. And 972 reviews in the last year from eBay.The green speaks for itself. We are currently number 6 for all furniture companies in the UK and number 1 for specialist bedroom furniture retailers.

These are all genuine reviews from real customers. Unlike other furniture retailers who quite clearly have questionable reviews. Ours are all real.

So for if you have any issues with the quality of solid oak furniture, have a  quick look at our genuine real; reviews for piece of mind.

We don't always get it right though, and when we don't what is important is not getting into an argument but concentrating on listening to the problem and looking for a solution.

One of our aims is to make a customer for life with the furniture market and whilst it is true you cannot please all people all of the time, it is important for us as a business to be responsive, reasonable and most importantly fair.

We don't spend a fortune on swanky boutique shops or vast retail outlets, you wont hear us on the radio or see our jazzy adverts on TV. What you will see is low prices and great feedback from real customers. You will hear our professional and friendly sales staff on the telephone and you will feel the quality and finish of our furniture when you take delivery.

You have a 14 day no quibble returns option and just like QVC (which stands for Quality, Value and Convenience) all we ask is that you cover the cost of delivery to your door. Or if the item is damaged we will cover the return fee ourselves.