How do I return my order?

We have an easy returns policy, simply put if you do not like your item let us know and we will collect if free of charge and refund you in full.

If you would like to return your item or would like to arrange a replacement item then please call us on 01829 759 259 or email us at: returns@thefurnituremarket.co.uk and let us take care of the rest. We will happily arrange a replacement product or refund you in full if you simply just want to return your order.

Return Terms & Conditions

• Refunds will be issued once we have received your items back into stock – Once your items have been collected and returned to our warehouse our returns team will then inspect your items. Once a satisfactory inspection has been made you will receive your full refund. Please allow up to 5 working days for your refund to appear in your account.
• Returns will be only be collected by our own delivery team. Returns and replacement orders will always be carried out using our own in-house two person delivery team on the days that we are delivering in your area (even if you have had delivery using DPD or pallet carrier). This is so the items are returned safely and securely.
• If your furniture is returned in a different condition to how it was delivered you will not be eligible for a refund. This includes any customer modifications. Therefore please ensure you take care when packing up items for return.
• If you are reporting damage then you will be asked to send a photo. If you are requesting a return or replacement due to having received a damaged product then you must send photos of the damage to us at: returns@thefurnituremarket.co.uk
• Pallet delivery charges are non-refundable. If you have upgraded your delivery to a Pallet Delivery service and decide to return your items after taking delivery then you will only be refunded for the value of your items and not the pallet delivery charge.
• We will only collect from your original delivery address. The collection of all returns and replacements must be from your original delivery address. If goods are subsequently moved from the original delivery address and are later reported as being damaged we will not accept liability for any damage as it could have been done by a 3rd party. Also if you have used a 3rd party delivery or removals company to move your items from the original delivery address then we cannot take responsibility for any reported damage.